Shipping policy
📦 SHIPPING POLICY
Overview
All BirthdayRun products are custom-made to order, which means each item is produced specifically for you before shipping.
This policy outlines our production timelines, shipping costs, and delivery expectations.
1. Production Time
Because all items are custom, production begins only after design approval.
Standard Production:
- 7–10 business days
Rush Order (Priority Production):
- 3–5 business days
- Additional cost: +$20 per order
👉 Rush orders are prioritized in production but do not affect shipping carrier speeds.
2. Shipping Costs
- Free shipping on orders of 20 items or more
- Orders under 20 items: $29 flat shipping fee
Shipping costs are calculated and displayed at checkout.
3. Delivery Time
Delivery time depends on your location and shipping carrier.
Typical delivery estimates:
- USA & Europe: 5–10 business days
- International: 7–14 business days
👉 Please note:
- These are estimated timeframes, not guarantees
- Delays may occur due to external factors
4. Order Processing
- Orders are processed after payment is completed
- Production starts only after design approval
- You will receive tracking information once your order is shipped
5. Shipping Delays (Important)
BirthdayRun is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect or incomplete shipping addresses
- External factors beyond our control
👉 Such delays do not qualify for refunds or chargebacks
6. Incorrect Address
It is the customer’s responsibility to provide accurate shipping details.
- If an incorrect address is provided, we are not responsible for lost or delayed shipments
- Reshipping may require an additional fee
7. Lost or Damaged Shipments
If your order arrives damaged:
- Contact us within 5 days of delivery
- Provide photos and order details
We will review and may offer:
- Replacement
- Refund (if applicable)
8. Contact Information
For any shipping-related questions: